Privacy Policy

1 Introduction and Overview

This privacy policy applies to the c bajee platform and all services associated with it. When you use our website, create an account, or use any of our services, you voluntarily provide certain information, and some information is collected automatically.

c bajee is a trusted online gaming and betting platform for users in Bangladesh. As you can see from our services and about us page, earning user trust is a core part of our mission. Our commitment to data protection is an extension of that mission.

Please read this policy carefully. By continuing to use the platform, you are considered to have accepted the terms of this policy.

2 What Information We Collect

c bajee collects two types of information from various sources — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

Information you provide during registration, login, or while using our services includes:

• Full name and date of birth (for age verification — all activities are for users aged 21+ only)
• Mobile number and email address
• Password and security question answers
• National ID card or passport details (for identity verification)
• Financial transaction details — records of deposits or withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
• Messages or complaints sent to customer support

2.2 Information Collected Automatically

When you use our website or app, the following information is collected automatically:

• IP address and device identity (device type, operating system, browser version)
• Session date, time, and duration
• Pages visited and links clicked
• Data collected through cookies and similar technologies
• Game activity logs — which games were played, for how long, and the outcomes

3 Purpose of Using Your Information

c bajee uses collected information only for specific and legitimate purposes. Those purposes are clearly set out below:

3.1 Account Management

Your information is used to create, verify, and maintain your account. Age and identity verification are an essential part of this process, in line with our responsible gaming policy.

3.2 Processing Financial Transactions

Transaction information is used to correctly process deposit and withdrawal requests and to prevent financial fraud.

3.3 Providing Customer Support

Your contact information is used to maintain the quality of support provided via 24/7 live chat and email, and to resolve your issues effectively.

3.4 Platform Improvement and Personalisation

Information about which games or sections you engage with most is used to make your experience more relevant. This information also helps us identify and fix technical issues on the platform.

3.5 Security and Fraud Prevention

Collected information is analysed to detect unusual transactions, attempts to create multiple accounts from the same device, or fraudulent activity.

3.6 Communication and Notifications

Your contact information may be used to send important account updates, security alerts, and relevant promotional information. You can opt out of marketing communications at any time.

4 Data Storage and Security

c bajee applies industry-standard technical measures to keep your information secure. Collected data is transmitted via SSL encryption and stored on secure servers.

Our security framework includes:

• SSL/TLS encryption for all data transmission
• Access controls — only authorised staff can view the information they need
• Regular security reviews and vulnerability testing
• Firewalls and intrusion detection systems
• Automated monitoring to detect suspicious activity

However, no security on the internet can be guaranteed 100% — please keep your password confidential and end your session after logging in from an unfamiliar device.

5 Sharing Information with Third Parties

c bajee does not sell your personal information to third parties for commercial purposes. However, certain information may be shared in specific circumstances:

5.1 Service Provider Partners

The minimum necessary information is shared with contracted partners for payment processing (such as bKash, Nagad, Rocket, Upay, and bank transfer services), technology infrastructure, and security services. These partners are legally bound to keep the information confidential.

5.2 Legal Obligations

Information may be provided in compliance with applicable law upon receipt of a court order or a lawful request from a law enforcement authority.

5.3 Fraud Prevention

Where serious fraud or money laundering is suspected, notifying the relevant authorities is part of our responsibility. Relevant information may be shared in such cases.

6 Cookies and Tracking Technologies

c bajee uses cookies and similar technologies on its website. These store small data files in your browser, making your next visit easier.

6.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and ensure security.
• Functional cookies: Used to remember your language preference, display settings, and other personalisation choices.
• Analytics cookies: Used to understand which pages are used most and to improve the platform.

You can control or delete cookies from your browser settings, but some features of the platform may not work as a result.

7 Your Rights

You have certain rights over your personal information that c bajee respects:

• Right to know: You can request to find out what information we hold about you.
• Right to correction: You can request that incorrect or outdated information be updated.
• Right to deletion: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to object to processing: You can object to your information being used for marketing purposes.
• Right to portability: You can receive a copy of the information we hold about you.

To exercise these rights, contact our support team. In line with our responsible gaming policy, we give the highest priority to any request related to age or self-exclusion.

8 Data Retention Period

c bajee does not keep your information beyond what is necessary. The general rules are:

• Profile and transaction information is retained for as long as your account remains active.
• Even after an account is closed, financial transaction records may need to be kept for a set period due to legal requirements.
• Customer support records are kept for a limited time after the matter is resolved.
• Analytical data may be anonymised and used for long-term service improvement.

9 Minors and Age Policy

All c bajee services are for users aged 21 and above only. We do not knowingly collect personal information from minors.

Age is verified at the time of registration. If a user is confirmed to be under 21, their account is closed and the associated information is deleted. Further details about the age verification process are set out in the Terms and Conditions.

10 Policy Changes

c bajee may update this privacy policy as needed. If changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, registered users will be notified by email or mobile.

Continuing to use the platform after an update means you are considered to have accepted the new policy. For general queries, visit our FAQ section.

11 Contact and Complaints

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact us. Our customer support team is available 24/7 in Bengali and English.